Frequently asked questions
Can't find what you're looking for? Contact our support team and we'll help directly.
How does booking work on Fly Air Fiesta?
Search for a flight, review the fare and itinerary, and enter your passenger and contact details. Your request is then held as a pending booking - it is not yet ticketed.
Do you charge my card when I submit a booking?
No. The payment details you enter are for reference only and are not charged online. Once your booking request is received, our team will contact you directly to arrange secure payment and ticketing.
What does a "Pending" booking status mean?
Pending means we've received your request and it's awaiting confirmation from our team. Once payment is arranged and the ticket is issued, your booking status is updated.
Can I change or cancel my booking?
Yes - contact our support team with your booking reference (PNR) and we'll advise on options based on the fare conditions of your specific ticket, including any change or cancellation fees set by the airline.
How do I find a booking I made without an account?
Use Manage Booking and enter the email address and PNR (booking reference) from your confirmation to look it up.
What's included in my fare?
Baggage allowance, fare conditions (refundable/changeable), and the full price breakdown by passenger type are shown on the review page before you confirm your booking.
How do child and infant fares work?
Child and infant fares are discounted relative to the adult fare on the same itinerary. The exact breakdown for your search is shown on the review page.
Still have a question? Contact our support team.