Support
Special Assistance
If you or someone you're traveling with needs extra assistance, our concierge team will coordinate it with the airline ahead of your flight.
What we can help arrange
- Wheelchair or mobility assistance at the airport and during boarding
- Assistance for travelers who are deaf, hard of hearing, blind, or low vision
- Support for medical conditions that may require extra time or accommodation
- Traveling with a service animal
- Assistance for unaccompanied minors, where offered by the airline
How to request assistance
Special assistance is arranged directly with the operating airline and can require advance notice - we recommend reaching out as soon as you know your travel dates, and ideally at least 48 hours before departure. Contact our concierge team with your booking reference and what you need, and we'll coordinate the request with the airline on your behalf.
Request Assistance